update your browser

Why Should You Update Your Browser?

In today’s day and age, the type of Internet browser you use can almost have as much of an impact on your identity as your favorite lunch spot (there will always be a little rivalry between Jimmy John’s and Subway in the office). Some people swear by Chrome, others prefer Firefox, there are the tried-and-true Internet Explorer users while Apple fans might be partial to Safari. Most browsers will automatically update to the newest version to save you time from worrying about support issues that come up during your user experience: browsers like Chrome, Firefox, Safari, even Internet Explorer versions 10 and above.

With the fast approaching release of Windows 10, Microsoft announced in 2014 that they will only provide support and security updates for the most current version of Internet Explorer. This announcement as well as updates to our own products means that the Emergency Reporting System will not be supported on the IE8 or IE9 browsers starting on August 31, 2015. We understand that change is difficult and often goes unexplained, so this blog was written to give our users and anyone else curious about why they should update their browser some more details about how to update your browser and why it benefits you in the long run.

Responsible Stewardship

This is one of the core values that drive everything we do here at Emergency Reporting. A basic definition of responsible stewardship is managing something with care so that it can be trusted. Emergency Reporting is committed to supporting the latest versions of multiple browsers across many devices and operating systems. We strive to empower first responders to have the best experience available using their preferred device, operating system, and browser. That’s why we go to great lengths to ensure that our platform works optimally on the following operating systems and browsers.

Operating System














We recognize that it is important for the system to operate well on multiple browsers, but supporting older versions of browsers and operating systems slows down the rate at which we can offer new functionality as ongoing maintenance of the Emergency Reporting platform.

When we support older browsers, we can’t provide users as many feature requests when we have to maintain continued support for the unsupported versions. We would not be upholding responsible stewardship to continue supporting older versions of browsers because we can no longer spend time maintaining them well and deliver new features in a timely manner.


At Emergency Reporting, the developers track updates of different components that the platform is built on. As new versions are released, they stay informed about the new features that are available as well as security fixes and enhancements that are incorporated into them. This also allows our developers to take advantage of new tools and language features during development, which we enjoy doing!

Staying current with the latest browser version and operating system updates helps ensure a layer of protection for the user.

While we recognize that upgrading your browser is an inconvenience, the way for you to have the best Emergency Reporting experience is to stay up to date on different browser versions. But don’t worry, we won’t force you to choose a different lunch spot just yet.

References & Resources for Making the Switch

One of the main reasons we are discontinuing support for IE8 and IE9 is because Microsoft announced that come January 2016, they will not be doing routine maintenance and security for those browsers. Read the Microsoft IE Support Lifecycle article for more information.

Check out the Emergency Reporting Knowledge Base for more information about different types of supported browsers.