Emergency Reporting (ER) is the largest cloud-based Fire records management solution (RMS) in the world. Integrated with EMS for easy, one-report filing of NFIRS and NEMSIS data, ER provides industry-leading solutions that allow Fire & EMS departments to run their entire operations efficiently and effectively, enhancing both firefighter and citizen safety. The company provides the easiest-to-use, most flexible system and easily migrates over 100 agencies from their old software each month.
Today, more than 530,000 first responders at nearly 6,000 civilian Fire/Rescue and EMS agencies of all sizes – plus 165 DoD/military installations worldwide and large entities with self-contained Fire & EMS services like NASA, nuclear power plants, hospitals and oil refineries – use Emergency Reporting, but we started small.
Founded in 2003 by Dave Adams and Adrian Mintz, Emergency Reporting was envisaged to streamline reporting for fire (NFIRS) and emergency medical services (EMS), then grew to include complete records management solutions (RMS). The company’s founders remain involved in daily operations and committed to providing the most powerful yet affordable SaaS solutions.
Company-wide our employees have over 496 years of Fire and EMS service. Since the beginning, our founders knew that with simple, easy to use, intuitive software solutions we could help make incident reporting more efficient, help the brass defend agency budgets, and build the case for more funding. We’re proud to say we’ve accomplished this and more, including increased safety for both first responders and the communities they serve.
Mission, Four Pillars and Ecosystem
Our Mission: To offer the easiest-to-use, fastest, most comprehensive and flexible cloud-based records management system for Fire & EMS agencies worldwide.
Four product pillars support our mission: Compliance, Operations, Relationships, and Data. These four pillars make up the robust Emergency Reporting Fire/EMS platform that supports your entire infrastructure.
Our compliance data collection tools, including NFIRS/NEMSIS, NASF-Irwin, NFPA 1500 and NFPA 1710/1720, are continually updated to ensure you meet all state and federal requirements.
Dedicated to the easy, efficient management of Fire/EMS operations, Emergency Reporting’s operations modules currently include Training, Prevention (Occupancy), Maintenance (Asset Management), and Scheduling/Staffing.
Information sharing and communication within agencies is critical, so Emergency Reporting’s Message Center, Calendar, Events, Mutual Aid Reporting, and Library products provide a real-time flow of data, keeping everyone informed.
Our secure, cloud-hosted data, available in AzureGov FedRAMP environment or civilian hosting environment, collects, organizes and protects all of your data, providing you with an easy-to-use solution that gives you easy-to-understand data on the back end. You can report your NFIRS data to the state or federal government with the click of a button or use our comprehensive reports module to track and measure department goals. Whenever possible, you can send one report, not two, saving time and effort.
Ecosystem of Partners.
While ER offers modules to satisfy most first response agencies, often there may be need to integrate with other systems serving your agency. Our unique, one-stop shopping ER Ecosystem delivers all the ancillary products you need, smoothly integrated into Emergency Reporting’s reporting system for a seamless flow of data. Our products are built to accommodate a myriad of existing solutions and APIs. We’re able to create custom interfaces to ensure that data is successfully pushed or pulled from one system to another with minimal hassle, making your job easier. Since our ecosystem of affiliate and referral partners allows us to provide a one-stop solution, if you want to add an existing product from your toolkit to our system – or vice versa – our wide network of partners makes it easy.
Six Core Values
1. Industry Integrity
All of our products and services meet or exceed both State and Federal level data requirements. We’ll make sure your department is doing the same.
2. Consistent Innovation
Driven to constantly improve the way we produce and deliver our services to the marketplace, we thrive on producing solutions that are smart, affordable and perform well in the field.
3. Team Appreciation
The core of any business is its team. Ours has more than 496 years of fire service experience and we treat our employees like family.
4. Ongoing Relevance
The key to staying relevant is knowing what customers need. Our customers drive new product development and ongoing improvements via an online feedback system.
5. Fire Service Advocacy
We understand from first-hand experience what the industry needs. Our systems help improve efficiency, effectiveness and safety, for both first responders and citizens.
6. Responsible Stewards
By managing company resources responsibly, we ensure that we’ll be here when you need us.
The Four Markets We Serve
- 1. Domestic Fire Service—While Emergency Reporting has primarily offered services to the small and medium-sized civilian agencies, we have expanded to include records management services for large metro departments as well.
- 2. Federal Fire Rescue Service—Emergency Reporting specializes in cloud-based records management software solutions. We serve more than 165 DoD/military bases worldwide including the U.S. Marine Corps, Army, Navy, Air Force, and Coast Guard, NASA, DOE, VA, and ARFF. We are now FedRAMP approved, meaning that Emergency Reporting is the only Fire, EMS, and risk assessment solution available to the federal government.
- 3. Commercial—Emergency Reporting provides fire records management services to commercial agencies in the manufacturing, engineering, and technology sectors, such as Lockheed Martin.
- 4. Global Market—Emergency Reporting is always expanding globally, offering Fire and EMS records management services to users in five different countries and counting.
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Co-founder / Sr. Director of Business Development
An entrepreneur and innovator, Dave co-founded Emergency Reporting in 2003, and has 29 years of sales, marketing, and web development expertise. Previously, Dave worked in the start-up world and founded Waterfront Marketing, which he sold in 2005. A 1988 graduate of Western Washington University, Dave was a founding member of the Whatcom Business Alliance, has served on numerous boards and enjoys mentoring startups.
Co-founder / Sr. Director of Software Development
An active Firefighter/EMT, Adrian has 22 years as a fire officer, fire instructor, firefighter, EMT, and technical rescue specialist. As a co-founder of Emergency Reporting, Adrian excels in his role of product owner where he works with clients ranging from fire departments (large and small) to enterprise contracts with the DoD. Adrian holds a master’s degree in geographic information systems from Prescott College and a BA from Western Washington University.
Sr. Director of Operations
With over 25 years of management experience, Scott previously held senior leadership positions for software companies servicing large Fire/EMS agencies and hospital systems nationwide. He joined Emergency Reporting in 2016 and is responsible for overseeing all post-sales activities. Holding a BA from the University of Maryland, College Park, Scott spent 14 years as a decorated volunteer firefighter and medic in the DC area. Scott also holds FEMA and NFPA certifications.
Sr. Director, Strategic Alliances + International
With more than 25 years of management experience, David has a proven track record of driving results. He joined Emergency Reporting in 2011 and previously served as General Manager, contributing to strong revenue growth and record profits. He studied economics and international trade at the University of Washington, is a graduate of the University of Washington’s Executive Program, and holds two professional designations from the Scrum Alliance.