Our Story

Today, over 112,000 first responders around the globe use Emergency Reporting – but we started small. Established in 2003 by Dave Adams and Adrian Mintz, Emergency Reporting was envisaged to streamline reporting for fire (NFIRS) and emergency medical services (EMS), then grew to include complete records management solutions (RMS).

Company-wide our employees have over 490 years of Fire and EMS service. Since the beginning, our founders knew that with simple, easy to use, intuitive software solutions we could help make incident reporting more efficient, help the brass defend agency budgets, and build the case for more funding. We’re proud to say we’ve accomplished this and more, including increased safety for both first responders and the communities they serve.

Mission, Four Pillars and Ecosystem

Our Mission: To offer the easiest-to-use, fastest, most comprehensive and flexible cloud-based records management system for Fire & EMS agencies worldwide.

Four product pillars support our mission: Compliance, Operations, Relationships, and Data. These four pillars make up the robust Emergency Reporting Fire/EMS platform that supports your entire infrastructure.

Compliance.

Our compliance data collection tools, including NFIRS/NEMSIS, NASF-Irwin, NFPA 1500 and NFPA 1710/1720, are continually updated to ensure you meet all state and federal requirements.

Operations.

Dedicated to the easy, efficient management of Fire/EMS operations, Emergency Reporting’s operations modules currently include Training, Prevention (Occupancy), Maintenance (Asset Management), and Scheduling/Staffing.

Relationships.

Information sharing and communication within agencies is critical, so Emergency Reporting’s Message Center, Calendar, Events, Mutual Aid Reporting, and Library products provide a real-time flow of data, keeping everyone informed.

Data.

Our secure, cloud-hosted data, available in AzureGov FedRAMP environment or civilian hosting environment, collects, organizes and protects all of your data, providing you with an easy-to-use solution that gives you easy-to-understand data on the back end. You can report your NFIRS data to the state or federal government with the click of a button or use our comprehensive reports module to track and measure department goals. Whenever possible, you can send one report, not two, saving time and effort.

Emergency Reporting: Four Pillars

Ecosystem of Partners.

While ER offers modules to satisfy most first response agencies, often there may be need to integrate with other systems serving your agency. Our unique, one-stop shopping ER Ecosystem delivers all the ancillary products you need, smoothly integrated into Emergency Reporting’s reporting system for a seamless flow of data. Our products are built to accommodate a myriad of existing solutions and APIs. We’re able to create custom interfaces to ensure that data is successfully pushed or pulled from one system to another with minimal hassle, making your job easier. Since our ecosystem of affiliate and referral partners allows us to provide a one-stop solution, if you want to add an existing product from your toolkit to our system – or vice versa – our wide network of partners makes it easy.

Six Core Values

1. Industry Integrity

All of our products and services meet or exceed both State and Federal level data requirements. We’ll make sure your department is doing the same.

2. Consistent Innovation

Driven to constantly improve the way we produce and deliver our services to the marketplace, we thrive on producing solutions that are smart, affordable and perform well in the field.

3. Team Appreciation

The core of any business is its team. Ours has more than 300 years of fire service experience and we treat our employees like family.

4. Ongoing Relevance

The key to staying relevant is knowing what customers need. Our customers drive new product development and ongoing improvements via an online feedback system.

5. Fire Service Advocacy

We understand from first-hand experience what the industry needs. Our systems help improve efficiency, effectiveness and safety, for both first responders and citizens.

6. Responsible Stewards

By managing company resources responsibly, we ensure that we’ll be here when you need us.

Integrity: Core Values

Consistent: Core Values

Team: Core Values

Ongoing Relevance: Core Values

Advocacy: Core Values

Stewards: Core Values

The Four Markets We Serve

The Four Markets Emergency Reporting Serves
Over 5,000 fire departments globally currently use Emergency Reporting. This number does not include our EMS and ePCR product users, nor our global opportunities or users within all branches of the Department of Defense. ER is focused on four markets:
  1. 1. Domestic Fire Service—While Emergency Reporting has primarily offered services to the small and medium-sized departments, we have expanded to include records management services for large metro departments as well.
  2. 2. Federal Fire Rescue Service—Emergency Reporting serves 160 Department of Defense (DoD) fire departments, including the U.S. Marine Corps worldwide, 63 Army bases, and contracts with NASA, airports and other federal agencies or federally controlled fire departments. We are now FedRAMP approved, meaning that Emergency Reporting is the only Fire, EMS, and risk assessment solution available to the federal government.
  3. 3. Commercial—Emergency Reporting provides fire records management services to commercial agencies in the manufacturing, engineering, and technology sectors, such as Lockheed Martin.
  4. 4. Global Market—Emergency Reporting is always expanding globally, offering Fire and EMS records management services to users in five different countries and counting.

Major Milestones:

2017
  • Growth from 63 to 90 employees required larger offices in the Barkley area of Bellingham
  • Established Enterprise sales team to work exclusively with larger career fire departments
  • Launched InspectER as a cross-platform app for Occupancy management and offline inspections. Available in iOS, Android, and Windows
  • PCR product certified as NEMSIS 3.3.4 compliant
  • First annual National Training Academy in Bellingham
2016
  • North Dakota state fire contract won
  • Wyoming state fire contract won
  • PCR product certified NEMSIS 3.4.0 compliant
  • Reached the 110,000 users plateau representing more than 5,000 departments

Click to display more major milestones

2015
  • Reached 100,000 Facebook followers
  • Released Safety Analytics, helping agencies track safety requirements for personnel.
  • Pennsylvania state fire contract won
2014
  • Added Response Analytics module, assisting agencies with response time requirement analysis
2013
  • First Occupancy App released for iOS and Android
2012
  • Agile development practices adopted
2011
  • Implemented Google Maps as an optional add-on for display of data geographically
2009
  • Certified NEMSIS Gold Compliant for the NEMSIS 2.2.1 standard
2007
  • Added the Calendar Module
2006
  • Created ‘VISION Risk Assessment” from the Rhave software program with the CFAI (now CPSE) to help agencies with hazard assessment
  • Signed an Enterprise contract with the U.S. Marine Corps for worldwide operations
  • Certified NEMSIS Silver Compliant for the NEMSIS 2.2.1 standard
2005
  • Upgraded the EMS components of the Incident module to the NHTSA 2.10 standard
  • Added the Message Center, Events, Payroll module
  • Established Federal sales to work with Department of Defense agencies
2004
  • Added the Roster modules
  • Created a webservices CAD interface to link incidents in real-time
2003
  • Emergency Reporting was founded when the EMS project attracted interest and the idea for a cloud-based large-scale fire and EMS system to collect, analyze, report and manage data was created
  • Implemented the National Fire Incident Reporting System, version 5.0, as the core of the Incident module and later in the year Integrated the National EMS standard into the Incident module, allowing end users the ability to complete a single Fire and EMS report
  • Added Hydrants, Maintenance, Inspections, Training, Reports, and Daybook modules.
2002
  • Geo-mapping consulting work for Skagit EMS by Adrian Mintz led to a web-based project utilizing Dave Adams’ web development company

Senior Leadership

Ed O'Neill - Executive Director

Ed O’Neill

Executive Director

A visionary technologist with 30 years of experience, Ed joined Emergency Reporting in 2015. With senior leadership experience in a number of industries, Ed’s background as a director for FIREHOUSE Software’s business unit—one of the industry’s largest fire and EMS records management firms—is a key component of his leadership at Emergency Reporting. Ed attended both Iowa State University and the University of Iowa, and the Phillips Academy in Andover, Massachusetts.

Dave Adams - Co-founder / Sr. Director of Business Development

Dave Adams

Co-founder / Sr. Director of Business Development

An entrepreneur and innovator, Dave co-founded Emergency Reporting in 2003, and has 29 years of sales, marketing, and web development expertise. Previously, Dave worked in the start-up world and founded Waterfront Marketing, which he sold in 2005. A 1988 graduate of Western Washington University, Dave was a founding member of the Whatcom Business Alliance, has served on numerous boards and enjoys mentoring startups.

Adrian Mintz - Co-founder / Sr. Director of Software Development

Adrian Mintz

Co-founder / Sr. Director of Software Development

An active Firefighter/EMT, Adrian has 22 years as a fire officer, fire instructor, firefighter, EMT, and technical rescue specialist. As a co-founder of Emergency Reporting, Adrian excels in his role of product owner where he works with clients ranging from fire departments (large and small) to enterprise contracts with the DoD. Adrian holds a master’s degree in geographic information systems from Prescott College and a BA from Western Washington University.

Scott Streicher - Sr. Director of Operations

Scott Streicher

Sr. Director of Operations

With over 25 years of management experience, Scott previously held senior leadership positions for software companies servicing large Fire/EMS agencies and hospital systems nationwide. He joined Emergency Reporting in 2016 and is responsible for overseeing all post-sales activities. Holding a BA from the University of Maryland, College Park, Scott spent 14 years as a decorated volunteer firefighter and medic in the DC area. Scott also holds FEMA and NFPA certifications.

David Nokes - Sr. Director, Strategic Alliances + International

David Nokes

Sr. Director, Strategic Alliances + International

With more than 25 years of management experience, David has a proven track record of driving results. He joined Emergency Reporting in 2011 and previously served as General Manager, contributing to strong revenue growth and record profits. He studied economics and international trade at the University of Washington, is a graduate of the University of Washington’s Executive Program, and holds two professional designations from the Scrum Alliance.

Emergency Reporting - Senior Leadership