Case Studies

Emergency Reporting customers include everyone from rural volunteer departments to Department of Defense installments. Each department’s story is unique, but check out these case studies to see why departments all over the country trust Emergency Reporting.


Beaver Lake Fire Department, Rogers, AR – Former FIREHOUSE User

After ditching their old RMs, Beaver Lake FD found many benefits of using Emergency Reporting (ER). BLFD not only saved money by switching, but they also were able to achieve a dramatically improved ISO rating with the improved records keeping ER provides. >> Read the case study here.

Lower Merion Fire Department, Ardmore, PA – Volunteer Agency

Frustrated with their old Records Management Software’s lack of customer support and ongoing technical issues, LMFD, comprised of seven volunteer and career combination fire companies, switched to Emergency Reporting and never looked back. >> Read the case study here.

Veterans Affairs Fire Department – Federal Agency

One VAMC fire department switched from using a manual process comprised of a simple electronic document log book and a spreadsheet to Emergency Reporting, saving them more time to focus on serving those who have served our country. >> Read the case study here.

Panama City Fire Department, FL – Former FIREHOUSE User

After years of using FIREHOUSE Software, the Panama City Fire Department in Florida decided that the system was inadequate in meeting their needs. They needed a more comprehensive incident reporting and data management system – and they found that Emergency Reporting fit the bill. >> Read the case study here.

Painesville City Fire Department, OH – Former FIREHOUSE User

The Painesville City Fire Department in Ohio used FIREHOUSE Software for their reporting management system (RMS) for over 13 years but decided to switch to Emergency Reporting after experiencing too many limitations with their old software. >> Read the case study here.

Midwest City Fire Department, OK – Former FIREHOUSE User

Midwest City Fire Department in Oklahoma switched to Emergency Reporting after 12 years of using FIREHOUSE Software. Having experienced the superior benefits of Emergency Reporting’s software for several years now, they’re thankful they found a much more affordable, secure, efficient and easy-to-use Fire/EMS reporting and records management platform. >>  Read the case study here.

Fairfield Fire Department, OH – Former FIREHOUSE User

After discontinuing service with Emergency Reporting for a competitor, learn why Fairfield Fire Department decided to return to Emergency Reporting for their preferred Fire & EMS records management system. >> Read the case study here.

Avondale Fire-Rescue, AZ – Monitoring Safety at NASCAR Races

Twice a year, the City of Avondale hosts NASCAR race week and Avondale Fire-Rescue must ensure safety for an extra 150,000 guests. Read how Emergency Reporting’s mobile solution made monitoring for incomplete incident reports a thing of the past and helped to track the permits and inspections needed for Race Weeks. >> Read the case study here.

Leland Fire-Rescue, NC – Smaller Rural Customer

Leland needed a system that was easy to use and could grow with them as they added new recruits, without paying for extra licensing. Emergency Reporting’s web-based software and excellent customer service were the obvious solution for this department. >> Read the case study here.