CAD Interface

Tired of hand-keying incident data for your agency that you know has already been captured by your Dispatch Center’s CAD (Computer Aided Dispatch) System? Manually inputting incident data for a second time can lead to inconsistencies including incorrect location information, differing apparatus times, and spelling errors.

With a CAD integration, information from your dispatcher will be automatically uploaded into your system in real time or at the end of the call. We’ve learned that stations that adopt a CAD link show improved staff productivity, improved data integrity, and save up to 10 minutes per call. This powerful tool can be customized to fit any station’s needs, and will help you maximize the potential of your local dispatch center’s information.

If your department currently has the CAD interface or is considering getting this add-on, check out this “Introduction to CAD” training video. Josh Bradley, our Interface Project Manager, walks you through everything you need to know about a CAD integration – including how it integrates with your Emergency Reporting system and how to customize and navigate the interface.

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“The customers that I work with to set up a CAD link to their ER system save so much time that they used to spend filling in repetitive information on reports.  We make it simple to install, and value providing the best customer service possible during the set-up stage,” said Will Ferguson, Emergency Reporting Interface Project Engineer.

How It Works:

  • Dispatchers enter new information for complex and rapidly evolving incidents.
  • The CAD system exports Fire and EMS data in real time or at the end of the call (depends on CAD vendor implementation).
  • Our CAD Interface transmits, configures, and uploads the data directly into your account.
  • In many cases, we can configure your account to receive, organize, and download evolving data into your system, allowing your station to run reports on the fly.

CAD vendors we frequently integrate with:

Spillman (Motorola), TriTech, CentralSquare, Zuercher, Tyler Tech, Spotted Dog, Intergraph/Hexagon

We’re utilizing Azure Logic Apps, SFTP (Secure File Transfer Protocol), and Web Services for many of our CAD connections.

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