What Makes Emergency Reporting Unique?

There’s a reason why more than 112,000 first responders around the world use Emergency Reporting (ER) for their Fire & EMS reporting and records management needs – we’re the easiest, most trusted RMS solution in the industry. Our system is used by more than 5,000 career and volunteer departments, from small rural departments to large U.S. Department of Defense agencies around the world.

Here are some of the many benefits that Emergency Reporting users enjoy, and what sets us apart from the rest:

  • Easiest to use incident reporting
  • Fastest synching and no latency
  • The best customer support – 24/7 U.S.-based phone with chat and live screen sharing
  • Most cost effective – unlimited concurrent users and one low cost solution
  • Integrated Fire & EMS – save time by completing one report instead of two
  • Web-based access, anywhere, any time
  • Military-grade data hosting and security best practices
  • Customized reports
  • 99.9% uptime and reliability
  • “Zero downtime” updates every two weeks, with quick fixes as needed
  • An ecosystem of integrated partner modules to easily integrate special requirements
  • Multi-browser friendly – the ER system has the unique ability to support many browsers
Internet Browser Type Sessions
1.      Chrome 45.2%
2.      Internet Explorer 27.62%
3.      Safari 12.95%
4.      Firefox 8.94%
5.      Edge 5.08%
6.      Amazon Silk 0.05%
7.      Safari (in-app) 0.05%
8.      Android Webview 0.05%
9.      Android Browser 0.03%
10.  Opera 0.01%

Proud supporter of the International Association of Fire Chiefs (IAFC)

Check out what customers have said about why they chose Emergency Reporting:

Rick L. Young, Fire Prevention Officer/Investigator Castle Rock Fire and Rescue Department (CO)

“We switched from our old software program to the Emergency Reporting system 5 years ago, and it has been a great asset to our agency. ER is so easy to use and very powerful; inspections can easily be completed in the field or before departure. Anything we can do to make things safer and more efficient for our responders will enhance the safety of the community as a whole.”


Bill Gaughan, Asst. Fire Chief, Peters Township Fire Department (PA)

“We used FIREHOUSE Software for over ten years, and now our time to complete basic incident reporting is substantially less than before. We are also capturing data at a more useful level. We are very pleased with the ease of use of ER.”


Brian P. Kazmierzak, Chief of Training/Battalion 5C, Penn Twp. Fire Department (PA)

“We switched from FIREHOUSE to Emergency Reporting in 2012. ER is by far the easiest and most flexible fire RMS on the market. It’s simple and easy to use, with no-nonsense reports and analytics. We no longer waste time with data entry, server issues, or getting data out! It is all seamless with ER.”


Read more ER testimonials here. For in-depth case studies on why an Ohio fire department and an Oklahoma fire department made the switch to ER after years of using FIREHOUSE Software, click here.